Live Moderator – Trust & Safety

Job title: Live Moderator – Trust & Safety

Company: Lokal App

Job description: About LokalAccess & Empowerment for Bharat through AI and Local Language InternetLokal is India’s largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platform—connecting users in tier 2+ India with the experts, tools, and knowledge they’ve historically lacked access to:

• Lokal Matrimony – Location-based matchmaking apps focused on hyperlocal compatibility.
• Lokal Jobs – Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities.
• GyanTV – Skill-based learning in regional languages (stocks, photography, small business & more).
• Dostt – Make new friends through voice chats, games, and real, authentic conversations.
• Eaze – A safe space to explore emotional well-being via community-driven support.
• AstroLokal – Instant access to trusted astrologers through audio and chat.
• And more – 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants.

Job Summary:We are hiring for our sister app – , an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Marathi, Bengali, Odia and Punjabi. As we expand rapidly, we are seeing significant growth.We are hiring Live Moderators to help ensure the safety and quality of conversations on our platform. In this role, you will join calls as a regular customer and talk to Superdostts (hosts) to check if they follow platform rules. You may sometimes test their behavior to see how they respond in tricky or sensitive situations.Key Responsibilities:

• Join 1:1 live calls with Superdostts by acting as a normal user.
• Observe and check if Superdostts follow important rules, such as:

• Not sharing phone numbers or social media
• Not asking for or offering money
• Not engaging in adult or inappropriate talk, etc
• Sometimes test their response by creating situations that check if they might break rules.
• Report what you observed clearly and accurately with proper details.
• Work closely with the Trust & Safety team to improve host quality and safety measures.

Daily Target:

• Expected to make 80–100 calls per day.

Requirements

• Good communication skills in English and Tamil/Telugu/Malayalam/Kannada.
• Ability to handle sensitive or uncomfortable conversations professionally.
• Must be responsible, honest, and able to keep all information private.
• Past experience in moderation, customer support, or safety checks is a bonus.
• This role requires male candidates only, due to operational needs.

Preferred Qualities:

• Sharp observation skills and attention to detail.
• Quick thinker who can adapt in live situations.
• Understanding of online content rules and behavior.

Why Join Us?We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Expected salary: Rs.300000 per year

Location: Bangalore, Karnataka

Job date: Wed, 30 Jul 2025 22:51:44 GMT

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