Learning And Development Specialist

Job title: Learning And Development Specialist

Company: Great Bell HR Consultancy Services

Job description: Industry : HospitalityLocation : Kochi, ThiruvananthapuramJob SummaryThe Learning and Development Manager is responsible for designing, implementing, and evaluating training programs that enhance the skills, performance, and career development of hotel staff. The role plays a critical part in maintaining service excellence, driving employee engagement, and aligning workforce capabilities with organizational goals.Key Responsibilities

• Training Design & Delivery
• Identify training needs across departments through job analysis, performance appraisals, and consultation with managers.
• Design and implement customized training modules (e.g., customer service, leadership, compliance, grooming, SOPs).
• Deliver classroom, on-the-job, and virtual training sessions.
• Coordinate with external trainers and institutes when necessary.

• Learning Management
• Develop annual training calendars in line with business goals.
• Maintain training records, attendance, and feedback using LMS or manual systems.
• Ensure training materials are updated, engaging, and brand-aligned.

• Talent Development
• Support succession planning and career development initiatives.
• Conduct coaching/mentoring sessions for supervisors and high-potential employees.
• Develop onboarding programs for new joiners and refresher courses for existing staff.

• Compliance & Standards
• Ensure training programs comply with brand standards statutory requirements and industry best practices.
• Conduct audits and training effectiveness assessments.
• Work with department heads to track post-training performance improvements.
• Team Collaboration
• Act as a liaison between HR and operational departments for staff development.
• Support in driving organizational culture and service excellence campaigns.

Key Skills and Competencies

• Strong presentation and facilitation skills
• In-depth understanding of hospitality service standards
• Excellent communication and interpersonal abilities
• Ability to inspire engage and influence staff at all levels
• Analytical mindset for training evaluation and reporting
• Knowledge of Learning Management Systems (LMS) and digital learning tools

Qualifications and Experience

• Bachelors or Masters degree in Hospitality Management, HR, or a related field
• Certification in Training & Development or Instructional Design (preferred)
• 5+ years of experience in L&D, preferably in the hospitality sector
• Prior experience in luxury hotels or international hotel chains is an advantage

Would you like a shorter version for a job posting, or a Word format template for download?Ref : GREATBELL HR Consultancy Services (P) Ltd.Email : hr@greatbellhr.comM : 9446218338

Expected salary: Rs.1080000 per year

Location: Kochi, Kerala

Job date: Thu, 18 Sep 2025 23:32:53 GMT

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