Front Office Assistant

Job title: Front Office Assistant

Company: Ekante Bliss, Tirupati – IHCL SeleQtions Tirupati

Job description: Company OverviewEkante Bliss, Tirupati – IHCL SeleQtions is a luxury haven located in the heart of Tirupati, enchanting guests with its proximity to the legendary Venkateswara Temple and the tranquil surroundings it offers. Celebrated for its grand interiors that mirror the divinity of Tirupati’s renowned sites, the hotel combines timeless elegance with warm hospitality. A blend of exquisite dining and opulent accommodations ensures every stay is a rejuvenating experience.Job OverviewJoin our team at Ekante Bliss, Tirupati IHCL SeleQtions as a Front Office Assistant. This junior-level, full-time position is based in Tirupati, where you will become an integral part of our guests’ experiences. Bring your expertise in customer service and hospitality to provide unparalleled service to our prestigious guests.Qualifications and Skills

• Proven proficiency in customer service skills to ensure that guests receive attentive and courteous service at all times.
• Experience in handling confidential information, ensuring privacy and security standards are consistently met. (Mandatory skill)
• Capability in telephone handling, managing small talks and assisting guests with inquiries efficiently and professionally. (Mandatory skill)
• Knowledgeable in Microsoft Office Suite to perform tasks related to office documentation and reporting effectively.
• Competence in appointment scheduling to enhance the coordination of meetings and guest services smoothly.
• Familiarity with multi-line phone systems to manage incoming and outgoing calls seamlessly and efficiently.
• Ability to operate office equipment such as copiers and printers to assist with everyday office tasks promptly.
• Understanding of basic accounting principles to assist in guest billing processes and record maintenance.

Roles and Responsibilities

• Greet all visitors with warmth and professionalism, setting the tone for their stay with exemplary hospitality.
• Perform check-in and check-out procedures ensuring accuracy in guest billing and payment processes.
• Manage room reservations and guest queries, providing appropriate solutions and assistance where required.
• Maintain confidentiality of sensitive information to uphold hotel privacy policies and protocols.
• Coordinate with housekeepers and maintenance teams to ensure guest satisfaction with room and property services.
• Operate the hotels telephone system, transferring calls and taking messages as necessary to ensure seamless communication.
• Assist in administrative tasks, including filing, handling correspondence, and managing office supplies inventory.
• Support the management with daily reports and guest feedback to inform data-driven improvements in service.

Expected salary: Rs.18000 per month

Location: Tirupati, Andhra Pradesh

Job date: Sun, 15 Jun 2025 07:01:58 GMT

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